22 Beste Dialer-Systeme für Callcenter im Test 2026

For call center managers and business teams that need a reliable dialer system, CloudTalk supports both inbound and outbound calling in one platform. It offers dialing modes and real-time call controls that help teams handle calls more consistently across sales and support use cases. By reducing manual dialing and organizing call flows, CloudTalk helps teams spend less time on call setup and more time speaking with customers.

Why I Picked CloudTalk

I picked CloudTalk for its AI Sales Dialer, which helps teams reduce time spent on manual dialing. It automatically places calls, so agents can focus on speaking with customers rather than managing call lists. CloudTalk also integrates with tools like HubSpot and Salesforce, keeping call activity and customer data in one place. This makes it a practical option for teams looking to run outbound calling more efficiently.

CloudTalk Key Features

In addition to its AI Sales Dialer, CloudTalk offers:

• Call Queuing: Manages incoming calls efficiently by placing them in a queue, ensuring no call goes unanswered.
• IVR (Interactive Voice Response): Guides callers through a menu to route them to the appropriate department or agent.
• Real-Time Monitoring: Allows supervisors to listen to live calls and provide instant feedback to agents.
• Voicemail Drop: Enables agents to leave pre-recorded messages, saving time and ensuring consistency in communication.

CloudTalk Integrations

Integrations include HubSpot, Salesforce, Zendesk, Microsoft Teams, Pipedrive, Zoho CRM, Intercom, Salesloft, Outreach, Bullhorn, and Monday.com.

Ozonetel is a cloud-based auto dialer solution aimed at businesses seeking efficient call management. It's ideal for call centers that require scalable and flexible dialing solutions to handle high call volumes.

Why I picked Ozonetel: Ozonetel offers extensive API access, which allows you to customize and integrate the software seamlessly with your existing systems. It provides features like predictive dialing to maximize agent productivity and minimize idle time. The customizable dashboards let your team monitor performance metrics easily. Additionally, it supports call blending, enabling agents to manage both inbound and outbound calls efficiently.

Standout features & integrations:

Features include call recording, which helps maintain quality assurance by allowing your team to review calls. The click-to-call feature simplifies the dialing process, saving time. Ozonetel's call conferencing allows multiple parties to join a call, enhancing collaboration.

Integrations include Salesforce, Zoho CRM, Freshdesk, Zendesk, HubSpot, Microsoft Dynamics, Pipedrive, SugarCRM, Slack, and Shopify.

Nextiva is a versatile dialer system designed for businesses that need unified communication solutions. It caters to companies looking to integrate their voice, video, and messaging into one platform to enhance collaboration and efficiency.

Why I picked Nextiva: Nextiva offers unified communications, allowing your team to manage all forms of communication from a single platform. Its call pop feature provides instant caller details, helping your team personalize interactions. The advanced call routing ensures calls are directed to the right person, improving response times. Additionally, Nextiva's analytics tools provide insights into communication trends, helping you make informed decisions.

Standout features & integrations:

Features include call recording, which helps your team maintain quality standards by reviewing past interactions. The voicemail-to-email feature ensures your team never misses important messages by delivering them directly to their inbox. Nextiva's mobile app supports on-the-go communication, keeping your team connected wherever they are.

Integrations include Salesforce, HubSpot, Zendesk, Microsoft Teams, G Suite, Outlook, Slack, ServiceNow, SugarCRM, and Zoho CRM.

Dialpad is a dialer system designed for call centers, automating the dialing process to enhance efficiency. It's primarily used by sales teams looking to connect with clients quickly and effectively. The tool offers features like call recording and AI-driven transcription, making it a valuable asset for improving communication and tracking interactions.

Why I picked Dialpad: Dialpad offers AI-driven transcription, which sets it apart by providing real-time call insights and automatic note-taking. This feature is especially useful for sales teams that need to focus on client interactions without the distraction of manual note-taking. Additionally, Dialpad integrates with Salesforce, allowing for seamless CRM management. Its voicemail drop feature saves time by letting agents leave pre-recorded messages, helping you maintain a consistent communication flow.

Standout features & integrations:

Features include call recording, which allows your team to review interactions and improve communication strategies. Voicemail drop lets agents save time by leaving pre-recorded messages. Real-time call monitoring provides supervisors with the ability to oversee multiple calls and offer guidance as needed.

Integrations include Salesforce, Slack, Zendesk, HubSpot, Google Workspace, Microsoft Teams, LinkedIn, Twitter, Intercom, and Zoho.

Aircall is a call center software designed to support remote teams by offering flexible communication solutions. It's ideal for businesses that need to manage phone operations without being tied to a physical location.

Why I picked Aircall: Aircall is tailored for remote teams, providing features that ensure smooth communication regardless of where your team is located. It includes call whispering, which allows supervisors to provide real-time guidance during calls. The call tagging feature helps categorize calls for better organization. Additionally, Aircall offers international numbers, making it easier for your team to reach global customers efficiently.

Standout features & integrations:

Features include call queueing, which helps manage incoming calls during high-traffic periods. The call recording feature enables quality monitoring and training. Aircall's real-time analytics provide insights into call performance, helping you make data-driven decisions.

Integrations include Salesforce, HubSpot, Slack, Zendesk, Pipedrive, Zoho CRM, Microsoft Teams, Intercom, Freshdesk, and Shopify.

JustCall is a call center dialer system designed for small teams looking to enhance their calling capabilities. It provides features that support efficient communication and customer interaction, making it an ideal choice for startups and small businesses.

Why I picked JustCall: JustCall is tailored for small teams, offering features that are easy to use and implement without extensive technical knowledge. It includes call routing, which ensures your calls reach the right team members quickly. The SMS automation feature allows your team to send personalized messages effortlessly. Additionally, the call monitoring tool helps you oversee and improve team performance without needing a large infrastructure.

Standout features & integrations:

Features include call recording, which lets your team revisit conversations to improve service quality. The click-to-call feature allows you to initiate calls directly from your browser, saving time. The call scheduling tool helps manage your team's time and ensures no calls are missed.

Integrations include HubSpot, Zapier, Slack, Salesforce, Zoho CRM, Pipedrive, Intercom, Copper, Freshdesk, and Zendesk.

MightyCall is a virtual phone system designed for small businesses and entrepreneurs looking to manage their communications effectively. It helps users handle calls, messages, and voicemails without the need for complex hardware setups.

Why I picked MightyCall: MightyCall excels in call recording, a feature that ensures your team can review calls for training and quality assurance. This feature is particularly useful for small businesses that rely on personalized service. The software also offers call forwarding, so you can receive calls on any device, which is great for teams on the go. Additionally, its visual call flow editor simplifies setting up call routing, helping you manage your communication processes smoothly.

Standout features & integrations:

Features include voicemail transcription, which converts voicemails into text for easy reading. The click-to-call feature allows you to make calls directly from your browser. MightyCall also provides a customizable greeting feature to enhance your brand's professionalism.

Integrations include Salesforce, Zoho CRM, HubSpot, Slack, Microsoft Teams, G Suite, Outlook, Zendesk, Freshdesk, and Pipedrive.

RingCentral is a comprehensive communication platform designed for businesses needing a unified system for calls, video, and messaging. It's ideal for teams that want to integrate video conferencing seamlessly into their daily operations.

Why I picked RingCentral: RingCentral is chosen for its excellent video integration, allowing your team to switch between voice calls and video meetings effortlessly. The auto-dialer helps your team reach more contacts by automating the dialing process. Its call analytics provide insights into call performance, helping improve communication strategies. Additionally, RingCentral offers call recording, which is useful for training and quality assurance.

Standout features & integrations:

Features include call queue management, which helps your team handle high call volumes efficiently. The voicemail-to-email feature ensures important messages are never missed by delivering them directly to your inbox. RingCentral also offers a mobile app, keeping your team connected on the go.

Integrations include Salesforce, Microsoft 365, Google Workspace, Slack, Zendesk, HubSpot, ServiceNow, Dropbox, Box, and Okta.

Readymode is a call center software solution focused on improving efficiency through predictive dialing. It's aimed at call centers that need to maximize agent productivity and reduce idle time between calls.

Why I picked Readymode: Readymode specializes in predictive dialing, allowing your team to connect with more customers by automatically dialing multiple numbers and connecting only answered calls to agents. This feature helps reduce downtime and increase call volume. The software also offers call monitoring, which lets you oversee agent performance in real-time. Additionally, its customizable scripts ensure consistent communication, enhancing the quality of customer interactions.

Standout features & integrations:

Features include call recording, which provides a way to review and improve customer interactions. The real-time reporting feature offers insights into call metrics, helping you make informed decisions. Readymode also supports call blending, allowing agents to handle both inbound and outbound calls efficiently.

Integrations include Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, Zendesk, Pipedrive, SugarCRM, Slack, Freshdesk, and Shopify.

Dialer360 is a call center dialer software designed to improve agent efficiency and handle high call volumes. It's primarily used by businesses needing robust dialing options and CRM integration to streamline operations.

Why I picked Dialer360: Dialer360 excels in CRM integration, allowing you to connect customer interactions directly to your CRM system. It offers predictive, power, and progressive dialing options to suit different campaign needs. The software includes features like TPS/DNC filtering and AI answering machine detection, enhancing compliance and call quality. Additionally, its ringless voicemail feature helps your team reach more contacts without interruptions.

Standout features & integrations:

Features include a local caller ID display, which helps your team improve answer rates by showing a familiar number to recipients. The call recording feature ensures you can review interactions for quality assurance. Internal chat allows your team members to communicate efficiently without leaving the platform.

Integrations include Salesforce, Zoho CRM, HubSpot, Pipedrive, Freshdesk, Zendesk, SugarCRM, Microsoft Dynamics, Bullhorn, and Nimble.