35 Best Customer Support Software of 2024

RingCentral is a comprehensive customer support software designed to cater to businesses of all sizes, offering omnichannel contact centers and communications that align with various budgets and operational scales. It's an AI-driven platform that emphasizes easy deployment and use, which can be particularly beneficial for organizations looking to implement or upgrade their customer support capabilities without extensive technical overhead.

The platform uses AI to support all stages of the customer journey, from initial query to resolution, reporting, and insights. These automation features are particularly useful for businesses wanting to understand the effectiveness of their customer support strategies. Real-time reports include metrics like call volumes, agent performance, customer sentiment, and trending topics. The software also offers real-time coaching and advice to improve interactions on the spot.

Other notable features include intelligent routing, which directs customers to the best resource based on their method of communication, message intent, and agent skill level required to resolve the query. You can also access post-call highlights to understand the next steps or how to improve customer support in the future.

Integrations include Microsoft Teams, Salesforce, Google Workspace, Beetexting, HubSpot, Asana, Zendesk, Appointment Reminder, Aha!, Trello, Zapier, Automator, and over 300 more.

Front is a collaboration software that serves as an email management tool, designed to facilitate communication within teams. It allows team members to collaborate through shared drafts, comments, and the ability to assign threads and use tags for organization.

Front additionally assists customer support teams by providing a platform that centralizes communication from multiple channels, such as email, social media, chat, and SMS, into a single collaborative space. This enables teams to manage customer interactions more effectively by assigning, tracking, and responding to inquiries in a unified manner. 

Front's omnichannel approach ensures that all customer communications are accessible in one place, which can help support teams provide personalized and timely responses. 

Front integrates with Asana, ClickUp, Dialpad, Dropbox, Google Drive, HubSpot, Jira, Monday, Slack, and Zoho CRM.

Front costs from $19/user/month (billed annually) and includes a 7-day free trial.

Zoho Assist is a customer support software that allows your CX team members to provide support via remote device access. In other words, support reps can help diagnose issues and implement solutions by accessing customer devices from their own device.

The software allows for either on-demand and unattended remote access, so you can make updates and solve issues regardless of whether the customer is with their device. Unattended remote access feature can be used to push bulk updates, reboot devices, troubleshooting, and more. In addition to its remote access capabilities, live chat, video, and voice calls are also supported to facilitate communication between agents and customers.

A high level of security is built into the software, ensuring protection for support reps and customers alike. It's GDPR, HIPAA, PCI, and CJIR compliant and has SSL 256-bit AES encryption. Access permissions management is also included so the right people have the right access to various data and parts of the platform.

The software integrates with other tools, most notably the Zoho product suite. Other integrations include Zendesk, ServiceNow, Slack, Microsoft Teams, Jira, Freshdesk, Spiceworks, and the Google Suite, among others.

Pricing starts from $12 per month, and a 15-day free trial is available.

UserGuiding is a user onboarding software that enables businesses to create interactive guides and onboarding experiences within their software applications. The platform is used by SMBs, enterprises, and startups to improve user retention, reduce churn, and enhance feature adoption.

UserGuiding allows businesses to create in-product experiences for their users without the need for coding. The tool offers a variety of features such as product walkthroughs, onboarding checklists, resource centers, segmentation, analytics, customization, in-app surveys, tooltips, hotspots, announcement modals, NPS surveys, and product updates.

The platform also provides educational resources, such as webinars, podcasts, ebooks, and a blog, as well as analytics to track the performance of user onboarding and customization options to align with brand identity.

UserGuiding integrates with Segment, Google Analytics, Google Tag Manager, Slack, Intecom, Mixpanel, HubSpot and Woopra.

Zoho SalesIQ is customer engagement and support software that enables businesses to communicate with their customers in real-time. It's a great tool for businesses that want to increase their customer engagement and provide quick and efficient support to their website visitors.

The user interface is straightforward, making it easy to navigate and use all its features without hassle. The live chat feature allows you to communicate with website visitors in real-time, which is helpful when dealing with urgent customer queries or complaints. You can also track visitors' behavior on your website, which provides valuable insights into their interests and preferences, and customize chat widgets, allowing you to match your website's branding and design.

Integrations include the Zoho suite of software, Google Analytics, and Salesforce. .

Plans start at $7/operator/month, and they offer a 15-day free trial.

Custify is a customer success software designed specifically for software-as-a-service (SaaS) companies that need to focus on product adoption and upsell opportunities. When leaving your ecosystem is as easy as hitting “unsubscribe,” Custify positions itself to identify churn risk long before your customers find themselves in that position.

Custify provides customer 360 reports, customer health analysis, renewal and upsells suggestions, workflow automation, and a task management system with customizable alerts.

Custify costs from $99.50/user/month.

Groove is an easy-to-use help desk for growing businesses who need to connect with their customers across a variety of communication channels like social, email, and live chat. Groove offers a GraphQL API to automate, manage, and extend all the functionality of the platform with a bit of IT know-how and elbow grease.

Groove integrates natively with Hubspot, Salesforce, JIRA, GitHub, Facebook, Twitter, Shopify, Trello, Constant Contact, Slack, Zoho, Capsule, Delighted, JustCall, Nimble, PieSync, Nicereply, ChargeBee, Influx, MailChimp, Stripe, Campaign Monitor, Ask Nicely, and thousands more with a paid plan through Zapier.

Groove costs from $15/user/month and comes with a 15-day free trial.

CometChat allows you to add video + voice call center services and text chat to your websites and apps. This lets you talk with your clients directly or facilitate conversations between customers. This makes it a great choice if part of your service is connecting consumers and producers to one another, like with an online marketplace or community hub.

Push, email, and SMS notifications ensure the recipient doesn’t miss a message. Your own company service agents can take advantage of the streamlined phone and video services, too.

CometChat’s easy drag-and-drop chat plugin connects with whatever web service you use, like WordPress, Bubble, or Composr CMS.

CometChat Go Lite costs from $49/month with a 7-day free trial.

Pro plans cost from $149/month + per-minute video and call charges.

Help Scout is help desk software for small businesses to high-growth start-ups. It is designed for easy workflows, team assignments, and assessing productiveness. Standouts include an easy-to-use shared inbox to organize all support requests into a single queue.

Small businesses may not yet have a lot of customer service manpower so Help Scout lets you create a searchable library of pre-written help desk replies to reduce the administrative burden on your team.

You can pull data from a variety of sources for a more personalized customer profile—contact information, previous customer conversations, and data/activity from other apps.

Help Scout costs from $25/month and includes a free 15-day trial.

JivoChat is a business communications tool that features an integrated messaging solution that allows your clients to talk to you using Apple Business Chat, Facebook Messenger, WhatsApp, Telegram, and Instagram. Your customer service agents receive all chats, emails, and calls in the Jivo app, no matter where or how the customer is reaching out.

This saves the time and confusion of jumping between different windows or platforms. JivoChat integrates with the software you already use in your day-to-day workflow, like CRM tools, WordPress, Shopify, Weebly, Slack, BigCommerce, Wix.com, and hundreds of others with a paid Zapier plan.

JivoChat Basic is free for your first five agents. Paid plans cost from $189/user/month and come with a 14-day free trial.