20 Best Enterprise Help Desk Software Of 2025

monday Service is a highly customizable and intuitive service platform designed to optimize service operations for help desk teams. This platform allows teams to manage and automate their service operations and processes effectively, ensuring that incidents and requests are resolved within Service Level Agreements (SLAs).

Why I picked monday Service: monday Service offers a robust suite of features tailored specifically for enterprise use, making it an ideal choice for large organizations. One of the standout features is its highly customizable ticketing system, which allows teams to manage IT requests, changes, problems, and incidents efficiently. The platform supports multiple customizable email servers through the monday-inbox, which helps streamline communication and ensures that all support requests are captured and addressed promptly. Additionally, monday Service provides enterprise-scale automations and integrations, facilitating workflows and reducing the need for manual intervention.

monday Service Standout Features and Integrations

Features include a customizable ticketing system, customizable email servers, enterprise-scale automations, multi-channel support, AI-driven automations, analytics and reporting, and custom workflows.

Integrations include Slack, Microsoft Teams, GitHub, Outlook, Jira, Zendesk, Typeform, Gmail, and HubSpot.

Issuetrak is a software tool that provides businesses with a system for tracking and managing issues, offering customizable, omnichannel ticket submission. It is designed to support various functions such as customer support, site management, and trend analysis for businesses of all sizes, including large-scale enterprises.

Why I picked Issuetrak: Issuetrak provides a platform for omnichannel ticket submission, ensuring that all customer interactions are captured and addressed. The software then automates ticket assignment to the appropriate team members, which helps distribute the workload and ensures timely responses. Collaboration on tasks is also facilitated within the system, and a knowledge base is available for storing solutions to common problems, aiding in faster resolution of future inquiries.

Asset management is another key feature of the tool, enabling the tracking of company assets and their associated issues. Issuetrak also offers industry-specific solutions and customizable dashboards to monitor help desk activities. 

Issuetrak Standout Features and Integrations

Features include quick notes, which enables users to add pre-written notes to issues quickly, functionalities for managing customer complaints. Issuetrak also offers comprehensive customer support, including a dedicated support department that provides 24/7 technical assistance and in-house services such as site configuration and training for support agents.

Integrations include Okta, Onelogin, Gmail, Microsoft 365, Salesforce, Google Analytics, and PowerBI.

InvGate Service Management is an IT service management (ITSM) solution designed to enhance your organization's IT operations. It offers tools to automate processes, gain AI-driven insights, and create intuitive workflows. 

Why I picked InvGate Service Management: One reason to consider InvGate Service Management is its comprehensive ticket management system. This feature allows your team to organize work based on priority, SLA, and urgency, helping to prevent bottlenecks. It also highlights actions that can be resolved with minimal effort, enabling your agents to focus on critical tasks. 

I also like its ITSM analytics capability. You can customize and share performance dashboards to provide transparency into your service desk's status. With access to over 150 metrics, your team can cross-analyze data to make informed decisions quickly. 

InvGate Service Management Standout Features and Integrations

Features include a self-service portal that encourages users to resolve common issues independently by accessing a comprehensive knowledge base. This reduces the volume of incoming tickets and empowers users to find solutions quickly. Additionally, the problem management feature enables your team to proactively identify and address recurring issues, minimizing future disruptions.

Integrations include FileWave, Lansweeper, Microsoft Teams, Microsoft Active Directory, Azure DevOps, Okta, Office 365, OpenAI, Outlook, and Jira.

Zoho Assist is a customer support software that allows users to provide customer support through remote access sessions. It's compatible with other Zoho products.

Why I picked Zoho Assist: Security is a top priority, and the software is GDPR, HIPAA, PCI, and CJIR compliant and has SSL 256-bit AES encryption. Enterprise businesses can rest assured that they're meeting security parameters while providing support to customers or employees through both on-demand and unattended remote access sessions. Unattended remote access allows for pushing updates, diagnosing issues, and rebooting devices even if a customer or team member isn't at their computer.

Live chat, video, and voice calls are all supported to facilitate communication between support reps and customers. You can exchange files as needed, and remote billing is included. Sessions can be recorded for auditing, record-keeping, and training purposes. Organizational management is also included so the right people have the right access permissions in the platform.

Zoho Assist Standout Features and Integrations

Features include a service queue and session scheduling. This helps you manage incoming support requests and address high-priority needs first. The software helps you automate how you handle issues, speeding up your processes and giving you more time to focus on high-impact work.

Integrations include the Zoho product suite, Zendesk, ServiceNow, Slack, Microsoft Teams, Jira, Freshdesk, Spiceworks, and the Google Suite, among others.

Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes, including enterprises. It offers a comprehensive suite of features including customer support ticket management, a customer support portal, contract management, and report creation. 

Why I picked Zoho Desk: Zoho Desk offers multichannel support, which allows customer interactions through email, phone, social media, and live chat. Additionally, its robust ticket management system automatically organizes tickets and provides tools to increase efficiency and agent productivity.

The inclusion of an AI tool, Zia, further enhances the platform by automating tasks such as ticket tagging, alerting agents to unusual activity, and even conducting sentiment analysis on customer interactions. This level of automation not only reduces the workload on support agents but also ensures quicker and more accurate responses to customer queries.

Zoho Desk Standout Features and Integrations

Features include extensive customization of the user interface, ticket views, and workflow processes, making it adaptable to the specific needs of any organization. Additionally, the platform's reporting and analytics features offer customizable reports and dashboards that provide valuable insights into support performance and customer satisfaction. 

Integrations include Google Workspace, Microsoft Office 365, Slack, Jira, Trello, Asana, Dropbox, OneDrive, Box, GitHub, Bitbucket, Zendesk, Salesforce, HubSpot, Intercom, Freshdesk, and other Zoho apps.

Freshdesk is a cloud-based customer support software provided by Freshworks, offering comprehensive help desk support solutions tailored for enterprises seeking to enhance their customer service operations.

Why I picked Freshdesk: As enterprise help desk software, Freshdesk excels in providing scalable, intuitive, and integrated solutions for managing customer inquiries, streamlining support processes, and improving customer satisfaction across various channels. Its advanced analytics offers deep insights into support operations and customer satisfaction. Crucial for continuous improvement and strategic decision-making.

The platform also features a self-service knowledge base and custom widgets to help customers find answers independently, reducing the load on support agents.

Freshdesk Standout Features and Integrations

Features include its AI-powered automation that helps you streamline ticket routing, prioritization, and responses., enhances efficiency and reduces response times. Also, its omnichannel support centralizes support from email, chat, phone, and social media. Ideal for unified customer experiences.

Integrations include Salesforce, Slack, Jira, Office 365, Zapier, Shopify, Magento, WordPress, Mailchimp, and Trello. Additionally, it has a marketplace that includes over 1,000 apps that you can connect to and custom workflows and applications you can create to meet your unique business needs using its Neo Platform.

Guru is an AI-powered enterprise search tool that offers company knowledge search, employee intranet, and company wiki. It brings your company's collective intelligence into your existing tools and workflows.

Why I picked Guru: This platform earned its spot on my list not only for its integrated, AI-powered search, but also for its enterprise-grade security. It stands out with its zero-data retention policy, private AI models, and role-based access controls, which make it a strong choice for organizations looking for a secure and customizable enterprise search solution.

The platform also offers a customizable employee engagement hub and an automated, centralized knowledge base. It connects with all your apps, documents, and chats, providing instant answers within the user's workflow. This helps to eliminate knowledge silos and increase team productivity.

Guru Standout Features and Integrations

Features include advanced search capabilities, customizable dashboards, secure data storage, real-time collaboration tools, knowledge management, AI-powered suggestions, robust analytics and reporting, integration with multiple platforms, personalized user experiences, mobile accessibility, document management, workflow automation, social networking features, and multilingual support.

Integrations include Google Chrome, Google Workspace, Slack, Microsoft Teams, Gmail, Outlook, HRIS solutions, Vimeo, Loom, Airtable, Sendesk, Salesforce, Intercom, Freshworks, Confluence, and more. Plus, you can use Zapier, Workato, or the custom API to connect more tools.

Salesforce Service Cloud is a robust, multi-channel helpdesk tool that's well-suited to the needs of enterprise businesses. It helps service teams deliver exceptional experiences with AI-powered personalization.

Why I chose Salesforce Service Cloud: I chose this software because of its AI and automation features that handle repetitive tasks, allowing your agents to focus on providing high-quality support. Its AI chatbots and automatic triaging save time, create consistent experiences, and boost efficiency for your team. The AI ensures that customer queries are directed to the most qualified agents, offering a personalized support experience.

The software's AI can also analyze customer interactions to provide proactive service recommendations, anticipate customer needs, and customize interactions at scale. This makes it particularly good for large businesses and enterprises. The platform also has a drag-and-drop editor to create a self-service center, enabling customers to find solutions independently, further enhancing personalized support.

Salesforce Service Cloud Standout Features and Integrations

Features include a robust knowledge base that helps agents to quickly find information and solutions to common issues, speeding up resolution times. The field service feature supports mobile workforce management, equipping field technicians with the necessary tools and information to deliver outstanding service.

Integrations include Freshdesk, CloudTalk, Twilio, Brandwatch, Paligo, Mailchimp, HubSpot CRM, Trello, TeamViewer, Smartsheet, Klaviyo, Aircall, Gainsight, and Conversocial.

Hiver is a Gmail inbox management tool trusted by 2000+ companies worldwide. It's the best tool for Gmail users as it transforms their inbox into a collaborative workspace, enabling them to share and manage emails, delegate tasks, and track email metrics, all within the familiar Gmail interface.

Why I picked Hiver: I picked Hiver because it not only converts Gmail into a support channel for customer service but also offers various functionalities for various business operations. With Hiver, businesses can manage email, live chat, knowledge base, phone, and WhatsApp support. You can also use Hiver to collaborate on finance operations and manage people and ITSM operations. 

Hiver also complies with various data protection laws and regulations, such as GDPR and CCPA. It is ISO 27001:2013 certified, which is a globally recognized standard for information security management. Additionally, Hiver is also SOC 2 Type II compliant, which ensures that the company has appropriate security and privacy controls in place.

Hiver Standout Features and Integrations

Features include shared inbox management functionality, which allows teams to work together on shared inboxes like customer support, sales, and HR, without switching between multiple tools. It also offers a range of collaboration features, including shared labels, internal notes, and reminders, that enable users to delegate tasks, track progress, and communicate with team members in real time.

Integrations are available with Aircall, Asana, Jira, Okta, QuickBooks, Salesforce, Slack, WhatsApp, and Zapier.

Intercom is a customer messaging platform that enables businesses to engage with customers through personalized and targeted communications. 

Why I picked Intercom: One cool feature of Intercom is its 'Smart Campaigns' feature, which uses customer behavior data to automatically send targeted messages and promotions to customers at the right time and in the right context, increasing engagement and revenue.

Another useful feature is the 'Custom Bots' feature, which allows businesses to create and automate custom chatbots that can handle common customer queries and tasks, saving time and improving efficiency in customer support.

Intercom Standout Features and Integrations

Features include customizable chat widgets, in-app messaging, and mobile messaging capabilities to meet customers where they are. It also provides powerful data analytics and segmentation tools to help businesses better understand and engage with customers.

Integrations include Salesforce, Jira Cloud, WhatsApp, Instagram, Google Calendar, HubSpot, Calendly, Google Analytics, Clearbit, Outlook Calendar, and other software options. Intercom also offers APIs that you can use to build your apps.