I 14 Migliori Software Help Desk Gratuiti per Team CX nel 2026

Front is a customer operations platform designed to facilitate team collaboration and manage communications across various channels. It stands out as a tool for collaborative customer service by combining the efficiency of a help desk with the personal touch of email, enabling teams to maintain strong customer relationships and improve operational efficiency.

I chose Front as a tool for 'free help desk software' because it offers a unique approach to managing customer interactions across various channels, including email, live chats, and SMS texts. Its collaborative hub stands out by enabling teams to work together seamlessly, which is essential for delivering exceptional customer service. I believe Front is best for collaborative customer service because it provides a single view of every customer, which is crucial for personal and efficient support.

Front provides a customer operations platform with a shared inbox that allows for team collaboration and efficient management of customer communications. It features omnichannel capabilities, enabling businesses to handle messages from various channels in one place. The platform also offers insights and analytics to track performance, automated workflows to save time, and a knowledge base to support customer self-service. Live chat functionality and integrations with other tools enhance the overall customer service experience.

Pricing for Front starts at $19/user/month for their Starter plan when billed annually, which supports up to 10 user seats.

Zoho Desk is a cloud-based help desk solution that helps you manage support tickets through a customer service portal. The software collects interactions received by email, phone, chat, social media, or forms. Features include ticket assignment, notification rules, service escalations, and time-based actions.

You can set workflow rules to reduce the need for human intervention, schedule reports, and measure customer happiness rates. A graphical dashboard makes it easy to analyze customer satisfaction levels. You can also customize the system by renaming tabs, adding new departments, or customizing email templates.

This tool integrates with business applications such as Google Workspace, ScreenMagic, Jira, Slack, and Salesforce.

ZohoDesk offers a free plan for up to three agents.

Missive is a shared inbox platform that helps customer support teams manage conversations from multiple channels in one place. It combines email, chat, and tasks into a single workspace so your team can handle customer inquiries collaboratively without switching between tools. It’s especially useful for small CX teams that rely heavily on email but need visibility and accountability across messages.

The software supports team inboxes that let multiple users view, assign, and collaborate on customer conversations. You can also turn emails into tasks to track resolutions, ensuring that nothing slips through the cracks. Internal chat threads within email conversations make it easy to discuss customer issues without forwarding or copying messages elsewhere.

Missive’s automation tools help speed up repetitive actions, while AI features assist with drafting and organizing messages. You can also manage multiple accounts and communication channels, including SMS and social media, from a unified inbox. Security measures like SOC 2 compliance, single sign-on, and two-factor authentication provide an extra layer of data protection for your team and customers.

A 30-day free trial is available, and paid plans start from $14 per user per month (billed annually, minimum 5 seats).

Hiver is software that adds help desk functionality to your Gmail inbox. This means you can run support without any extra software or tools. When you install the plugin, you see a set of extra options in your Gmail sidebar. Managers can use this to assign inbound messages to members of their support team.

They can also add notes to this contact to provide further details. Agents can easily see all their assigned tickets in the inbox. They can also collaborate on replies by leaving notes and tagging other team members. It’s also easy for agents to see when someone is working on a particular ticket, therefore reducing the chances of collisions. Once agents finish support, they can easily mark tickets as closed.

The tool also supports automation. You can assign tickets to particular agents when the message contains a keyword related to their area of expertise. Or you can use round-robin rules to evenly distribute tickets to active agents.

Pricing starts at $19 per agent per month. You need to sign up for the pro or elite plan to access advanced features like analytics or round robin ticket assignments.

Tidio is a live chat software solution that helps customer experience teams cater to customer needs and queries. The cloud-based platform includes a ticketing system, knowledge base, chatbot builder, and live chat tool. It provides detailed insights into customer interactions, helping customer experience teams identify areas for improvement.

Tidio's platform is designed to help customer experience teams manage all aspects of the customer journey, from first contact to resolution. Its chatbots automate repetitive tasks such as providing information about product availability or answering FAQs, allowing users to provide 24/7 customer support.

Tidio also offers human agent assistance which helps resolve more complex issues. Its live chat feature can track data and analyze customer behavior, which can help you improve the customer experience. Additionally, you can use this feature to proactively reach out to customers and offer them help before they even have to ask for it. Finally, Tidio’s ticketing system allows you to prioritize inquiries and ensure that all customers receive a response on time.

Tidio offers 25+ integrations, including email integration, which is helpful for having multiple email inboxes. Integrations include Zendesk, Google Analytics, Pipedrive, Mailchimp, OpenCart, and thousands more through Zapier.

Pricing for Tidio starts at $25/month and offers a 7-day free trial.

Front brings shared inbox and collaboration features to teams looking for a modern help desk solution. It’s designed for businesses that want to manage customer conversations across email, chat, and social channels in one place. If you need a tool that helps your team organize, assign, and respond to support requests efficiently, Front is worth considering.

Who Is Front Best For?

Front is a good fit for customer support and service teams in small to midsize businesses that need to manage high volumes of customer inquiries across multiple channels.

Why I Picked Front

Quality assurance is a top priority for support teams that want to maintain high standards across every customer interaction. I picked Front because it offers automated ticket quality assurance tools that review conversations for tone, completeness, and adherence to internal guidelines. With features like rule-based quality checks and conversation analytics, teams can quickly identify tickets that need attention or coaching. This automation helps ensure that every response meets your team’s standards without requiring manual review of every ticket.

Front Key Features

Some other features in Front that help teams manage support requests efficiently include:

• Shared inbox management: Organize and assign incoming messages from multiple channels to the right team members in one unified inbox.
• Collision detection: Get real-time alerts when another teammate is viewing or replying to the same conversation to avoid duplicate responses.
• Canned responses: Save and reuse message templates for common questions to speed up replies and maintain consistency.
• Analytics and reporting: Track metrics like response times, conversation volume, and team performance with built-in dashboards and reports.

Front Integrations

Integrations include Salesforce, Slack, Shopify, Aircall, Asana, Pipedrive, Twitter (X), Microsoft Outlook 365, Dialpad, and Todoist.

What's Free?

Front offers a free 14-day trial of its Professional plan. After the trial, continued use requires a paid subscription, and there is no free-forever plan available.

For those seeking a free help desk software solution, SparrowDesk offers an intriguing option with its AI-driven capabilities designed to automate a significant portion of support tickets. If you're a business aiming to enhance customer support efficiency, this platform provides a quick setup and powerful AI agents that can resolve queries instantly, helping you maintain consistency and improve response times. With SparrowDesk, you can tackle the challenges of managing customer interactions across various channels, ensuring a seamless experience for both your team and your customers.

Why I Picked SparrowDesk

I picked SparrowDesk for its unique ability to automate support tickets through AI agents, which is particularly appealing for those looking for free help desk software. This automation not only reduces the workload on your support team but also ensures that customer queries are handled swiftly and accurately. Additionally, the platform's omnichannel communication feature allows you to manage emails and chats within a single inbox, enhancing the efficiency of your support operations. These capabilities make SparrowDesk a strong contender for businesses aiming to streamline their customer support processes.

SparrowDesk Key Features

In addition to its automation and omnichannel communication, I also found the following features noteworthy:

• AI Copilot: Assists agents with instant summaries and context-aware replies, ensuring they have quick access to relevant information.
• Service Level Agreements (SLAs): Allows you to set and track performance metrics to ensure your team meets customer expectations.
• Multilingual Support: Provides the ability to communicate with customers in multiple languages, broadening your reach and improving customer satisfaction.
• Customizable Views: Enables you to tailor the dashboard to fit your specific needs, providing a personalized user experience.

SparrowDesk Integrations

Native integrations are not currently listed by SparrowDesk.

ServiceDesk Plus is the full-stack service management software for enterprises from ManageEngine. It provides a wide range of IT solutions that support IT service management (ITSM) workflows, no-code customizations, advanced reporting, native integrations, and smart automation.

One of the key features of ServiceDesk Plus is its 13 distinct ITIL4-compatible practices including incident management, change enablement, and request management to help you improve your operations. The software also comes with comprehensive problem management features that provide IT support teams the ability to categorize, analyze, and resolve issues, while also identifying issues that are similar or repetitive so they can close tickets at a much faster pace.

The platform’s change management system is another feature that is designed to help IT teams better implement IT modifications with reduced risk, thanks to more streamlined planning, approval, and implementation processes. ServiceDesk Plus also has an integrated knowledge management system, a virtual assistant feature, and AI capabilities.

On the client side, the platform offers self-service portals where people can create requests and follow up on the status. It also has a live chat for real-time support, a knowledge base where you can record solutions to common problems for users, and help desk mobile apps that can help you get support whenever you need it.

Other capabilities of ServiceDesk Plus include automatic ticket routing, and escalation rule creation to avoid SLA violations.

HelpDesk is easy-to-use software with all the features you need to manage support. The tool brings email, messaging, and chat into a single dashboard so you can respond to communication easily. And it gives each agent full visibility into the customer’s support history to provide context into their issues.

I like the collaboration features. They make it easy for agents to tag other people in a post to get specialist help. And these conversations are clearly marked as private so you know the customer can’t see it. It’s also easy for agents to see when people are already working on a ticket to avoid collisions.

The tool has several automation features that speed up support. A useful one is that you can automate replies based on keywords in the message. For example, if the text contains the word “refund,” you can automatically send a message with instructions about how to request a refund.

Other time-saving features include the ability to create templated responses and perform bulk actions.HelpDesk connects with Zapier to enable integrations.

It costs $34 per agent per month for the team plan. This also comes with unlimited viewer roles. You can sign up for a free trial on the website.

monday Service is a versatile service management platform designed to improve service-related workflows across departments like IT, HR, legal, procurement, and customer support. It is highly customizable, allowing you to automate repetitive tasks through no-code automation so you can focus on more strategic activities. 

Its AI-powered automation enhances ticket management by automatically tagging and routing tickets based on priority, department, and urgency, ensuring timely resolutions. The ability to customize workflows also makes it easy to adapt the platform to the specific needs of your CX team, making your processes more efficient.

With real-time communication features, you can comment on tickets, share files, and update each other on the progress of customer issues, ensuring everyone is aligned. The platform’s integrations with other tools, such as Slack, Microsoft Teams, and email, also help consolidate communication.

monday Service offers a 14-day free trial.